At 345wim, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect when you use the 345wim platform, how we use it, who we may share it with, and what rights you have over your own data. We encourage all 345wim players to read this document in full before registering an account.
Six core principles that shape how 345wim handles your personal information. The full legal text follows below.
345wim collects personal data only to the extent necessary for account management, identity verification, payment processing, fraud prevention, and regulatory compliance. We do not collect data speculatively or sell your personal information to third-party advertisers. Every data point we hold has a documented and lawful purpose tied to the operation of the 345wim platform.
All personal data held by 345wim is stored on secured servers protected by industry-standard technical and organisational safeguards. Access to personal data is restricted to authorised 345wim personnel and approved third-party processors who require it to perform their contracted functions. We conduct periodic security reviews and maintain data protection policies consistent with our international gaming licence obligations.
345wim is transparent about what personal data we hold, why we hold it, and how long we retain it. We do not use your data for undisclosed purposes. Where we rely on your consent as the legal basis for processing — such as for direct marketing communications — you can withdraw that consent at any time by contacting our support team or updating your account communication preferences.
345wim recognises and upholds your rights in relation to personal data — including the right to access, correct, restrict processing of, and in applicable circumstances, request deletion of your personal data. Requests are processed within a reasonable timeframe. Some requests may be subject to limitations where 345wim has a legal or regulatory obligation to retain specific data, such as KYC and transaction records required by our licence.
345wim does not sell your personal data to third parties. We share your data only where necessary — with KYC verification providers, payment processors, fraud detection services, and regulatory authorities as required by our licence. All third-party processors engaged by 345wim are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.
345wim will only send you promotional communications where you have given explicit consent to receive them. You can unsubscribe from marketing emails at any time using the unsubscribe link in any 345wim promotional email, or by contacting support directly. Players who have registered a self-exclusion will not receive promotional communications from 345wim regardless of their stated marketing preferences.
1.1 This Privacy Policy (hereinafter "Policy") describes how 345wim (hereinafter "345wim", "We", "Us", or "Our") collects, processes, stores, and protects personal data belonging to individuals (hereinafter "Player", "User", or "You") who access or use the 345wim platform, including its website, any associated mobile-optimised interfaces, and all services offered thereon.
1.2 345wim is committed to protecting the privacy of all individuals whose data we process and to complying with applicable data protection obligations as required under our international gaming licence and applicable data protection frameworks.
1.3 This Policy explains your rights in relation to your personal data, how to exercise those rights, and how to contact us if you have any concerns about the way your data is being handled.
1.4 This Policy is incorporated by reference into the 345wim Terms & Conditions and forms part of the legal agreement between you and 345wim.
2.1 For the purposes of applicable data protection law, 345wim acts as the data controller in respect of personal data collected directly from Players through the 345wim platform.
2.2 As data controller, 345wim determines the purposes for which personal data is processed and the means by which such processing is carried out. Where 345wim engages third-party service providers to process personal data on its behalf, those providers act as data processors under contract with 345wim and are bound by data processing agreements that restrict their use of personal data to the purposes specified by 345wim.
2.3 Contact details for data protection queries are set out in Section 15 of this Policy.
3.1 345wim collects personal data in the following categories, depending on your interaction with the platform:
| Category | Data Points Collected | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC / passport number | Registration, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration, account updates |
| Financial Data | Payment method details (JazzCash, EasyPaisa, bank account numbers), transaction history | Deposit / withdrawal processing |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Platform usage |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic collection on access |
| KYC Documents | Scanned or photographed copies of identity documents, utility bills, or payment method evidence | KYC and AML compliance process |
| Communication Data | Records of support correspondence, live chat logs, complaint submissions | Customer support interactions |
3.2 345wim does not knowingly collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where strictly required by applicable regulatory obligations, in which case such processing will be identified clearly and handled with enhanced protective measures.
3.3 345wim does not collect personal data from individuals under the age of 21. If we discover that personal data has been submitted by a person under 21, we will delete that data promptly and close the associated account.
4.1 345wim uses the personal data it collects for the following purposes:
5.1 345wim processes personal data only where a lawful basis for doing so exists. The principal legal bases applicable to 345wim's processing activities are:
5.2 Where 345wim relies on legitimate interests as a legal basis for processing, we conduct and document a legitimate interests assessment (LIA) to confirm that the processing is necessary, proportionate, and does not unfairly override your privacy rights.
6.1 The 345wim website uses cookies and similar tracking technologies to enable core platform functions, maintain session security, and — where consent is given — to analyse usage patterns and improve the user experience.
6.2 The types of cookies used by 345wim include:
6.3 On your first visit to the 345wim website, you will be presented with a cookie consent notice. Strictly necessary cookies are applied by default. Functional and analytical cookies are applied only with your consent, which you may withdraw or adjust at any time through your browser settings.
6.4 345wim does not deploy third-party advertising cookies or permit third-party advertisers to track your behaviour across other websites through the 345wim platform.
7.1 345wim does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes.
7.2 345wim shares personal data with third parties only in the following circumstances:
7.2 All third-party data processors engaged by 345wim are subject to written data processing agreements that restrict their use of personal data to the specified purpose and require them to implement appropriate security measures.
8.1 345wim operates under an international gaming licence and may engage service providers located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.
8.2 Where personal data is transferred to a jurisdiction that does not offer a level of data protection equivalent to that applicable under our licensing framework, 345wim will implement appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to ensure that your data continues to receive an adequate level of protection.
8.3 By registering on and using the 345wim platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where necessary for the provision of 345wim services.
9.1 345wim retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law and our gaming licence obligations.
9.2 The following general retention periods apply:
9.3 Where retention beyond the standard period is required for the purposes of legal proceedings, regulatory investigations, or the resolution of a dispute, 345wim will retain the relevant data until the matter is concluded.
9.4 At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.
10.1 345wim implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include, but are not limited to:
10.2 Notwithstanding the measures described above, no internet transmission or electronic storage method is entirely secure. 345wim cannot guarantee the absolute security of personal data transmitted over the internet and encourages Players to take their own security precautions, including using a strong unique password for their 345wim account and enabling two-factor authentication where available.
10.3 In the event of a personal data breach that poses a risk to your rights and freedoms, 345wim will notify the relevant regulatory authority as required by applicable law and will, where appropriate, notify affected Players without undue delay.
11.1 Subject to applicable law and the terms of our gaming licence, you have the following rights in relation to your personal data held by 345wim:
11.2 To exercise any of the rights above, please submit a written request to the 345wim support team at the contact details provided in Section 15. 345wim will respond to your request within thirty (30) days. In complex cases, the response period may be extended by a further two months — you will be notified of any such extension within the initial thirty-day period.
11.3 Please note that some rights may be limited where 345wim has a legal obligation to retain or process your data — for example, KYC and transaction records that must be retained under our gaming licence conditions. Where a right is limited, 345wim will explain the reason clearly in its response.
12.1 The 345wim platform is strictly restricted to individuals aged 21 years and above. 345wim does not knowingly collect or process personal data from any person under the age of 21.
12.2 If 345wim becomes aware or has reason to believe that personal data has been submitted by a person under the age of 21 — whether through registration, payment, or any other means — it will immediately close the associated account, delete the personal data, and return any net deposit subject to the completion of any AML review required by applicable law.
12.3 Players with children in their household are strongly advised to ensure that their 345wim login credentials and account access are not accessible to minors. 345wim recommends the use of device-level parental control software as an additional protective measure.
13.1 As part of its responsible gaming obligations under its international gaming licence, 345wim monitors player activity — including deposit patterns, session duration, betting frequency, and loss history — to identify indicators of potential problem gambling.
13.2 Where such indicators are identified, 345wim may contact the affected Player with information about responsible gaming tools, apply account-level interventions as required by its licence, or in more serious cases, initiate a responsible gaming review. This monitoring is carried out in accordance with the legal basis of legal obligation and legitimate interests.
13.3 Data collected in connection with responsible gaming monitoring — including records of self-exclusion, cooling-off periods, and deposit limits — is retained for regulatory purposes and is not used for any commercial purpose such as marketing targeting.
13.4 Players who have registered a self-exclusion are removed from all 345wim marketing lists immediately upon the exclusion taking effect. Records of self-exclusion are retained for the duration required by our gaming licence to prevent re-registration during the exclusion period.
13.5 For full information on the responsible gaming tools available on the 345wim platform, please visit our Responsible Gaming page.
14.1 345wim reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the scope of services offered on the 345wim platform.
14.2 Where changes to this Policy are material — meaning they significantly alter the nature of the data we collect, the purposes for which we use it, or the rights available to you — 345wim will provide advance notice to registered Players via email to the address on file, and will publish the updated Policy on the 345wim website.
14.3 The date of the most recent update is displayed at the top of this document. Continued use of the 345wim platform following the publication of a revised Policy constitutes acceptance of the updated terms.
15.1 If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about the way in which 345wim is handling your personal data, please contact the 345wim data privacy team using the details below.
Email: [email protected]
15.2 Please include your full registered name, the email address associated with your 345wim account, a description of your query or concern, and — where applicable — your account reference number, to help us locate and process your request efficiently.
15.3 If you are not satisfied with 345wim's response to a data privacy concern, you may have the right to lodge a complaint with the relevant supervisory authority under applicable data protection law.
345wim respects your rights over your personal data. Here is a plain-language summary of the rights available to you as a registered 345wim player. To exercise any of these rights, contact the support team at [email protected].
Request a copy of all personal data that 345wim holds about you. We will provide this within 30 days of your verified request.
Request correction of any inaccurate or incomplete personal data held in your 345wim account. You can update basic contact details directly from your account settings.
Request deletion of your personal data where there is no longer a lawful basis for its retention. Note that KYC and transaction records must be kept for regulatory purposes.
Request that 345wim pauses processing of your personal data in certain circumstances — for example while the accuracy of data is being verified or a complaint is under review.
Where technically feasible, request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to processing based on legitimate interests at any time. Withdraw marketing consent instantly via the unsubscribe link in any 345wim promotional email or by contacting support.
Your data is protected by SSL encryption, processed lawfully, and never sold to third parties. Join thousands of Pakistani players enjoying cricket betting, live casino, slots, and more — all in PKR with JazzCash and EasyPaisa.
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